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Topic starter
05/11/2022 2:03 am
A company often receives multiple IT tickets for the same issue, such as ''the office Wi-Fi is down. '' You configure Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
- A . Name of submitter is same
- B . Issue type is same
- C . Department is same
- D . Office location is same
Suggested Answer: B