What is defined as a change of state that has significate for the management of an IT service?
First post and replies | Last post by nguy1tie, 1 year ago
Which does the ITIL service value system discourage?
First post and replies | Last post by Octavio, 2 years ago
How does a service consumer contribute to the reduction of disk?
First post and replies | Last post by Rayford, 2 years ago
Which describes the utility of a service?
First post and replies | Last post by Carrol, 2 years ago
What is the PRIMARY use of a change schedule?
First post and replies | Last post by Chi, 2 years ago
Which is one of the five aspects of service design?
First post and replies | Last post by Chi, 2 years ago
Which helps to streamline the fulfilment of service requests?
First post and replies | Last post by Gonzalo, 2 years ago
What includes governance as a component?
First post and replies | Last post by Ezequiel, 2 years ago
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
First post and replies | Last post by Philip, 2 years ago
What must always be done before an activity is automated?
First post and replies | Last post by Zachariah, 2 years ago
Which practice owns and manages issues, queries and requests from users?
First post and replies | Last post by Rocky, 2 years ago
Which is intended to help an organization adopt and adapt ITIL guidance?
First post and replies | Last post by Ezequiel, 2 years ago
What is required by all service desk staff?
First post and replies | Last post by Vicente, 2 years ago
Which practice makes new services available for use?
First post and replies | Last post by Gonzalo, 2 years ago
Which guiding principle considers the importance of customer loyalty?
First post and replies | Last post by Harris, 2 years ago
What is the starting point for optimization?
First post and replies | Last post by Mauro, 2 years ago
Which is NOT a key focus of the 'information and technology' dimension?
First post and replies | Last post by Gonzalo, 2 years ago
Which ITIL concept describes governance?
First post and replies | Last post by Lewis, 2 years ago
What MAIN factors are considered to assess the priority of an incident?
First post and replies | Last post by Galen, 2 years ago