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ITILFND_V4 V1

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What is the difference between the 'incident management' and 'service desk' practices?
Esteban, 1 year ago
222
1
No replies
Which component is focused on the activities need ed by an organization to help it co-create value?
Coy, 1 year ago
220
1
No replies
What is included in the purpose of the 'relationship management’ practice?
Carmelo, 1 year ago
365
1
No replies
Which practice identifies changes of state related to infrastructure, services, and business processes?
Mario, 1 year ago
212
1
No replies
What may form part of a service request procedure?
Antwan, 1 year ago
133
1
No replies
Which value chain activity ensures that ongoing service activity meets user expectations?
Jacques, 1 year ago
133
1
No replies
When an organization is assessing its current state, it should use [?
Ernest, 1 year ago
89
1
No replies
What is included in the purpose of the IT asset management' practice?
Coy, 1 year ago
129
1
No replies
How does the 'incident management' practice set user expectations?
Antwan, 1 year ago
98
1
No replies
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?
Manual, 1 year ago
156
1
No replies
What is the CORRECT order for the three phases of problem management?
Coy, 1 year ago
118
1
No replies
Why and how is a user MOST LIKELY to contact the service desk?
Galen, 1 year ago
132
1
No replies
What is a user?
Chas, 1 year ago
118
1
No replies
What is included in the purpose of the 'continual improvement' practice?
Lewis, 1 year ago
95
1
No replies
Which is a financially valuable component that can contribute to the delivery of a service?
Gonzalo, 1 year ago
105
1
No replies
How do 'continual improvement registers' help to create value?
Marshall, 1 year ago
92
1
No replies
Which of the four dimensions is concerned with service integration and management?
Gonzalo, 1 year ago
140
1
No replies
Which is a description of service provision?
Dante, 1 year ago
91
1
No replies
Which ITIL concept help san organization to make good decisions?
Wilber, 1 year ago
89
1
No replies
Which guiding principle recommends using ideas from ITIL, Lean, Dev Ops, Kanban, and other sources to help drive improvements?
Mario, 1 year ago
89
1
No replies
Which statement about the inputs and outputs of the value chain activities is CORRECT?
Galen, 1 year ago
87
1
No replies
Which is the MOST LIKELY way of resolving major incidents?
Wilber, 1 year ago
103
1
No replies
Which facilitates outcomes that customers want to achieve?
Mikel, 1 year ago
100
1
No replies
What is used as a tool to help define and measure performance?
Galen, 1 year ago
84
1
No replies
Which is recommended as part of the 'progress iteratively with feedback' guiding principle?
Gonzalo, 1 year ago
69
1
No replies
Which is the cause, or potential cause, of one or more incidents?
Octavio, 1 year ago
111
1
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When applying the 'collaborate and promote visibility' principle to an organization's initiative, which is NOT a necessary action?
Chas, 1 year ago
105
1
No replies
What is the value of a service?
Wilber, 1 year ago
95
1
No replies
Which term is used to describe removing something that could have an effect on a service?
Marshall, 1 year ago
179
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No replies
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