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Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

CSA exam

Last Post by Mario 2 years ago

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(@sitesmario)

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Topic starter 03/10/2022 5:19 pm

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

A . Agent Assist
B . Virtual Agent
C . Now Messenger
D . Connect Agent

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Suggested Answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-release-notes/page/release-notes/analytics-intelligence-reporting/virtual-agent-rn.html

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