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What resource do these statements describe?

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Guillermo
(@swindellguillermo)
Noble Member
Joined: 6 months ago
Posts: 380
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ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

  • A . Common Services Data Model (CSDM)
  • B . Information Technology Service Management (ITSM)
  • C . Configuration Management Database (CMDB)
  • D . Information Technology Infrastructure Library (ITIL)

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