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Topic starter
02/09/2022 1:12 pm
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
- A . Common Services Data Model (CSDM)
- B . Information Technology Service Management (ITSM)
- C . Configuration Management Database (CMDB)
- D . Information Technology Infrastructure Library (ITIL)
Suggested Answer: A
Explanation:
Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/sbr-servicenow-common-service-data-model.pdf
Explanation:
Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/sbr-servicenow-common-service-data-model.pdf