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10/11/2022 5:08 pm
Universal Containers has a white-glove service level for its top customers.
After a case is created, how should the administrator allow the agent to see the number of hours remaining before the service agreement is overdue?
- A . Assign an independent milestone.
- B . Include a Milestone formula held
- C . Add Milestone Tracker Time com
- D . Create sequential milestones.
Suggested Answer: A