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Which two options should the administrator use to help the support team?

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(@woodliffrueben)
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Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team? Choose 2 answers

  • A . Create a new queue and add Cases as an available object.
  • B . Configure a flow to assign the cases to the queue.
  • C . Add Cases to the existing queue as available object.
  • D . Use assignment rules to set the queue as the owner of the case.

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Suggested Answer: B,D

   
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