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Which two features should be used to fulfill this goal?

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(@kossmangonzalo)
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Ursa Major Solar’s support team currently has a very high call volume. They want to decrease this volume by creating a sell-service community that will best published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives

Which two features should be used to fulfill this goal? Choose 2 answers

  • A . Content
  • B . SoS
  • C . Knowledge
  • D . Chat

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Suggested Answer: C,D

   
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