Which statement accurately describes Knowledge?
Topic starter 25/05/2022 9:28 am
Ursa Major Solar users want to utilize Salesforce Knowledge.
Which statement accurately describes Knowledge? Calculator
- A . An automated Machine Learning tool that converts Leads to Opportunities given a predefined set of conditions
- B . A knowledge base that uses Machine Learning to generate an article to solve customer support issues
- C . An automated tool that closes Cases based on historical information
- D . A knowledge base comprised of articles that can be written and utilized by support agents
Suggested Answer: D