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Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customer log then from an automated channel?

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(@delillovicente)
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Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customer log then from an automated channel?

  • A . Case team routing
  • B . Case escalation rules
  • C . Assignment rules
  • D . Workflow
  • E . field update

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Suggested Answer: C

   
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