Notifications
Clear all
Topic starter
18/05/2022 4:13 am
Universal Containers frequently uses Case escalations and wants the ability to track any Cases that has been escalated. The administrator has found that when any escalated Cases are closed, the escalated check automatically unchecks.
What two actions should the administrator configure to meet this requirement?
- A . Use a Process statuses in Case Status field in support settings.
- B . Select show closed statuses in Case status field in support settings.
- C . Modify the time criteria in the escalation rule.
- D . Create a custom checkbox field called Has_Been_Excalated_c
Suggested Answer: C,D