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Topic starter
12/06/2022 6:40 pm
Northern Trail Outfitters converts support requests submitted through its website with web-to-case. The support team wants an email automatically sent to the customer containing the password reset instructions when the case subject contains the words 'forgot" and 'password".
What should the administrator configure to meet this requirement?
- A . Escalation rule
- B . Email-to-case
- C . Auto-response rule
- D . Omni-Channel
Suggested Answer: C