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Topic starter
19/05/2022 7:33 am
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
- A . Create a user-based sharing rule and an ad-hoc case team.
- B . Create an auto-response rule and a public group.
- C . Create a queue and a criteria-based sharing rule.
- D . Create a predefined case team and an assignment rule.
Suggested Answer: B