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Topic starter
05/07/2022 7:35 am
What describes the capabilities of Salesforce Knowledge?
- A . An automated tool that closes Cases based on historical information
- B . An automated Al tool that converts Leads to Opportunities given a predefined set of conditions
- C . A knowledge base composed of articles that can be written and used by support agents
- D . A knowledge base that uses Alto generate an article to solve customer support issues
Suggested Answer: C