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18/05/2022 4:31 pm
universal containers (UC) has a Web -to -Case form on its Lightning Customer Community.
UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?
- A . Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue.
- B . Create Assignment Rules based on the picklist values to move Cases to a Queue.
- C . Create an Escalation Rule entry for each picklist value and set to zero minutes.
- D . Create Record Types for each picklist value and assign to each product team's profile.
Suggested Answer: B