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Topic starter
18/06/2022 9:00 pm
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?
- A . Create an Escalation Rule to send cases to the correct queue.
- B . Use a custom email service to set the owner of the case upon creation.
- C . Configure Email-to-Case so emails are delivered to the correct queue.
- D . Utilize a flow to Identify the correct queue and assign the case.
Suggested Answer: C