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How should an administrator configure this requirement?

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(@salterslloyd)
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The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.

How should an administrator configure this requirement?

  • A . Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
  • B . Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.
  • C . Select the appropriate email template for each rule entry.
  • D . Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
  • E . Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.

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Suggested Answer: B

   
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