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Topic starter
17/07/2022 6:04 am
Ursa Major Solar tracks both user issues and customer issues A user issue can be logged as:
• new
• waiting for reply
• closed
A user issue can be logged as:
• new
• working
• closed
An administrator needs to track both case types .
Which features should be used?
- A . Workflows and Automated Case Users
- B . Page Layouts and Process Builder
- C . Record Types and Support Processes
- D . Page Layouts and Record Types
Suggested Answer: C