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Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors?

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 Chas
(@heddinschas)
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A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization’s new leadership does not have a historical perspective of the expected outcomes.

Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)

  • A . Research the list of accelerators.
  • B . Review the account health score.
  • C . Analyze the adoption report.
  • D . Examine the recent QBR results.
  • E . Evaluate the architecture value cards.

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Suggested Answer: C,D

   
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