Notifications
Clear all
Topic starter
21/05/2022 11:05 am
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization’s new leadership does not have a historical perspective of the expected outcomes.
Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)
- A . Research the list of accelerators.
- B . Review the account health score.
- C . Analyze the adoption report.
- D . Examine the recent QBR results.
- E . Evaluate the architecture value cards.
Suggested Answer: C,D