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24/06/2022 5:16 pm
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution.
Which steps with the Project and Operations teams ensure a successful adoption?
- A . Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.
- B . Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.
- C . Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.
- D . Research the best training available for this new technology and ensure as many IT staff as possible attend the training.
Suggested Answer: A