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Topic starter
16/06/2022 6:19 am
Refer to the exhibit.
The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?
- A . The customer has a high probability to renew and will include an expanded opportunity
- B . The customer’s usage is too low to correctly measure the chance of their retention
- C . The customer has increased usage, which shows a strong indicator of renewal
- D . The customer’s usage has seen a recent decline and the chance of them churning will be higher
Suggested Answer: D