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Which statement about the customer is true?

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Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line).

Which statement about the customer is true?

  • A . The customer has a high probability to renew and will include an expanded opportunity
  • B . The customer’s usage is too low to correctly measure the chance of their retention
  • C . The customer has increased usage, which shows a strong indicator of renewal
  • D . The customer’s usage has seen a recent decline and the chance of them churning will be higher

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Suggested Answer: D


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