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Topic starter
29/06/2022 8:03 pm
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
- A . Engage with the account team to understand the expansion opportunities
- B . Perform a deep analysis of all the sales orders to the past 24 months
- C . Build an understanding of your customer’s business and market trends and priorities
- D . Speak the internal contacts to understand the customer sentiment and outstanding escalations
Suggested Answer: C