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02/07/2022 4:11 am
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software.
What is the first step of the mitigation plan?
- A . Evaluate the availability of resources to work on the problem.
- B . Engage a specialist to identity a technical solution or workaround.
- C . Conduct an assessment of the business impact of the problem.
- D . Establish a timeline of when a solution must be in place.
Suggested Answer: A