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How should the Customer Success Manager address the one solution that has not been fully enabled?

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(@rippebrain)
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A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production.

How should the Customer Success Manager address the one solution that has not been fully enabled?

  • A . Contact the services team and request that they reach out to the customer to address the solution
  • B . Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
  • C . Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
  • D . No action is needed because the customer will probably renew and you can address the issue after the renewal

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Suggested Answer: C

   
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