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From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

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(@leneaveorval)
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From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

  • A . It provides the opportunity to address any changes in the customer’s experience or actions around the solution
  • B . It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
  • C . Understanding your customer’s health directly enables renewals
  • D . It gives the customer valuable insight so they can automatically renew critical on time

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Suggested Answer: D

Explanation:

   
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